Technical Content Writer

Job Number: 101877

Technical Content Writer

Job Number: 101877    Updated on: 10/12/2021

Overview: Make technical documentation meaningful and accessible to end users for a global leader in enterprise tech solutions

Location: Remote, Austin, TX preferred

Compensation: Based on 6-8 years of experience

Hours/Duration: Full-time schedule; for 12-months

As our next Technical Content Writer, you will make technical documentation meaningful and accessible to all stakeholders and end users for a global leader in enterprise tech hardware software and service solutions. Typical daily work includes collaborating with technical staff to make products easier to use and thus need fewer instructions. You will incorporate photographs, drawings, diagrams, animation, and charts that increase users' understanding. Standardizing content across platforms and media as well as gathering usability feedback from customers, designers, and manufacturers is also a critical function of this role.

  • Assure delivery of successful outcomes through testing, conducting analyses of qualitative and quantitative research, and continuous iteration
  • Collaborate with our partners to improve processes and to help them deeply engage with data-driven insights based on research, best practices, and competitive analysis

How to be a top candidate for this job:

  • Undergraduate degree and 6-8 years relevant experience
  • A combination of education and experience is necessary to show diverse work samples that indicate an understanding of communications and content strategy deeply enough to recommend how to achieve business goals for successful user experiences
  • Deliverables can vary and include: project and content plans, task/gap analyses, content audits, content models, KPI/metrics criteria definition, SEO mapping and alignment, localization and translation, content mapping and outlines, customer research, narrative design and storytelling, client workshops and presentations, and support for prototype development and usability testing
  • Experience collaborating in a digital product model: We discover, define, concept, design, develop, deliver, and iterate products that end users find relevant and actionable
  • A solutions-oriented approach to sharing subject matter expertise, knowledge, research results, and best practices across teams and channels in real-world circumstances of both ambiguity and technological or creative constraints
  • Strongly prefer experience with educational/learning platforms, the principles of design thinking, agile and/or lean, and working across functions in a global, matrixed organization
  • History of conducting or partnering with third parties to conduct qualitative and quantitative research and analyze results to guide continuous improvements in digital user experiences and products
  • While this team works remotely, we are only hiring someone currently based in TX, MN, TN, NC, or UT. We are not considering candidates applying from outside of these states. Austin TX area candidates are preferred

Skills:

  • Demonstrated technical writing and documentation skill
  • Strongly prefer experience with educational/learning platforms, the principles of design thinking, agile and/or lean, and working across functions in a global, matrixed organization

Benefits:

  • Full employee benefits package includes 100% Liaison-paid medical and dental insurance
  • Paid vacation/sick and holiday leave
  • 401k program with company matching
  • Short- and long-term disability insurance
  • Paid group term life insurance
  • Optional supplemental insurance and life coverage
  • Optional Pet Insurance
  • Those enrolled in our medical plan get free enrollment in our Wellness Program and Employee Assistance Program

Please note: Liaison requires proof of Covid-19 vaccination for all new employees.

Why Liaison

We know that you want more than just a job – you want a career with an employer who values you. That’s why we invest so much in our employees with robust benefits, professional development, mentoring, support, stability, and a strong sense of community. It may sound clichéd, but we care about our employees. Seriously.

"Liaison does a great job of creating a community and making you feel part of a team... I definitely recommend working for Liaison"

- from Glassdoor

Employee Benefits

  • Employer paid health insurance (medical and dental)
  • Paid time off (vacation, sick, holiday)
  • Wellness and Employee Assistance Programs
  • 401(k) Retirement plan with matching and financial planning

More Benefits

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Since 1991, we’ve worked hard to treat people fairly and do right by our employees, our clients, and our community. We’re filled with a near-obsessive desire to be of service to others and we think it shows in the relationships we’ve cultivated over the years. If you take pride in your work, have a good sense of humor, and enjoy helping other people, then Liaison might be just right for you. Join us!

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