Community Moderator - Gaming Hardware

Job Number: 101817

Community Moderator - Gaming Hardware

Job Number: 101817    Updated on: 7/23/2021

Overview: Develop and implement community development strategies and tactics, and engaging product/gaming community in forums

Location: Austin, Texas

Compensation: Based on experience.

Hours/Duration: Full-time, ongoing some remote after trained

Liaison Creative + Marketing is currently seeking an experienced, full-time Marketing Community Moderator for our global marketing team based in Austin, Texas. The Community Manager is responsible for developing and executing community development strategies and tactics and engaging with our client's community in forums, social channels, and industry events. The ideal candidate should have a thorough understanding of today's community management best practices, community platforms, basic knowledge of PC hardware/software products, and the gaming culture.

  • Moderate: Daily review of conversations and management of posts and assess the community's pulse; understand its needs, concerns, and communicate to internal teams to improve the community members' experience
  • Strategize: Long-term ideas on how to gain new members, content engagement, what yields the highest CTR, marketing and gamification of the platform, converting influencers, and developing relationships with key members of the Community to help evangelize the client's brand
  • Support: Answering questions using the community platform's forums, private messages, and at industry events
  • Optimize: The user experience partnering with the Digital Marketing Strategist on the Community Platform structure; defining and adjusting for the user journey partnering with internal digital marketing strategists, community managers, administrators and moderators, social media managers, and the Global Customer Care team
  • Track: Platform performance and identify issues to platform support engineers hosting updates with internal teams on metrics and issues

How to be a top candidate for this job:

  • Bachelor's degree or equivalent in Marketing, Public Relations, or Communications
  • Minimum of 3 to 5 years of experience in community management or marketing role. Experience in the PC hardware technology or video games industry is a plus
  • Demonstrated track record in developing and executing short and long-term marketing or community management plans, and the ability to work effectively with senior management and partners
  • Strong understanding of community management practices, social media channels; community management platforms such as Khoros, vBulletin, or JiveX a plus
  • Experience in customer moderation and support in the digital space including, forums, email, social networks, and forums
  • Familiarity with the Khoros platform, PC software and hardware, building PCs, and a passion for gaming is a major plus!
  • Since this position will be onsite in southwest Austin whenever safe (most likely at some point in the late Summer of 2021), we are only considering candidates with immediate local availability. There will be some remote when the employee demonstrates proficiency in the role. If you are applying from outside the Austin area, please indicate your date-specific unconditional relocation plans in the "How does this opportunity fit you?" section of the application. We cannot process applications without this information.

Skills:

  • Experience with community platforms such as Khoros, vBulletin, JiveX, or other
  • Ability to work effectively under deadlines and manage multiple projects simultaneously
  • Clear communication and impeccable organizational skills

Benefits:

  • Full employee benefits package includes 100% Liaison-paid medical and dental insurance
  • Paid vacation/sick and holiday leave
  • 401k program with company matching
  • Short- and long-term disability insurance
  • Paid group term life insurance
  • Optional supplemental insurance and life coverage
  • Optional Pet Insurance
  • Those enrolled in our medical plan get free enrollment in our Wellness Program and Employee Assistance Program.

Why Liaison

We know that you want more than just a job – you want a career with an employer who values you. That’s why we invest so much in our employees with robust benefits, professional development, mentoring, support, stability, and a strong sense of community. It may sound clichéd, but we care about our employees. Seriously.

"Liaison does a great job of creating a community and making you feel part of a team... I definitely recommend working for Liaison"

- from Glassdoor

Employee Benefits

  • Employer paid health insurance (medical and dental)
  • Paid time off (vacation, sick, holiday)
  • Wellness and Employee Assistance Programs
  • 401(k) Retirement plan with matching and financial planning

More Benefits

Check Us Out

Our reputation is important to us, so feel free to check us out on LinkedIn, Glassdoor and Indeed. And to learn more about how our application process works, check out our FAQ.

Candidate FAQ

"My experience with Liaison has been overwhelmingly positive!"

— from Glassdoor

What We Believe

Since 1991, we’ve worked hard to treat people fairly and do right by our employees, our clients, and our community. We’re filled with a near-obsessive desire to be of service to others and we think it shows in the relationships we’ve cultivated over the years. If you take pride in your work, have a good sense of humor, and enjoy helping other people, then Liaison might be just right for you. Join us!

Stay Connected

Want to be notified whenever we post a new job opportunity? Fill out this form and you’ll be among the first to know about it!