Digital Community Manager

Job Number: 101803

Digital Community Manager

Job Number: 101803    Updated on: 7/26/2021

Overview: Lead role with a world leader in gaming hardware assessing community pulse and optimizing platform

Location: Austin, Texas

Compensation: Based on 3 to 5 years of experience

Hours/Duration: Full-time, ongoing some remote after trained

Liaison Creative + Marketing has a career opportunity for a Digital Community Manager for our global marketing team. As part of this industry-recognized brand in the gaming world, you will lead community development strategies and tactics. Engaging with the Community in forums, social channels, and industry events, your experience with community management best practices and community platforms will be the key to success! Adding your passion for PC hardware products and the gaming culture will make the perfect combination.

  • Moderate: Daily review of conversations and management of posts to assess the Community's pulse as well as seek to improve the community members' experience
  • Strategize: Long-term ideas on how to gain new members, build content engagement, develop ideas for marketing, gamification of the platform, converting influencers, and developing relationships with key members of the Community
  • Support: Answer questions using the community platform's forums, private messages, and at industry events
  • Optimize: The user experience partnering with the Digital Marketing Strategist adjusting the user journey partnering with internal digital marketing strategists, community managers, moderators, social media managers, and the Global Customer Care team
  • Track: Platform performance and identify issues to platform support engineers hosting updates with internal teams on metrics and issues

How to be a top candidate for this job:

  • Bachelor's degree or equivalent in Marketing, Public Relations, or Communications
  • 3 to 5 years of experience in community management or marketing role.
  • Familiarity with the Khoros platform, PC software and hardware, building PCs, and a passion for gaming is a major plus!
  • Experience in the PC hardware technology or video games industry is a plus
  • Understanding of community management practices, social media channels, and community management platforms (Khoros, vBulletin, or JiveX a plus)
  • Track record developing and executing marketing or community management plans, and the ability to work effectively with senior management and partners
  • Experience in customer moderation and support including email, social networks, and forums
  • Since this position will be onsite in southwest Austin whenever safe (most likely at some point in the late Summer of 2021), we are only considering candidates with immediate local availability. There will be some remote when the employee demonstrates proficiency in the role. If you are applying from outside the Austin area, please indicate your date-specific unconditional relocation plans in the "How does this opportunity fit you?" section of the application. We cannot process applications without this information.

Skills:

  • Experience with community platforms such as Khoros, vBulletin, JiveX, or other
  • Ability to work effectively under deadlines and manage multiple projects simultaneously
  • Clear communication and impeccable organizational skills

Benefits:

  • Full employee benefits package includes 100% Liaison-paid medical and dental insurance
  • Paid vacation/sick and holiday leave
  • 401k program with company matching
  • Short- and long-term disability insurance
  • Paid group term life insurance
  • Optional supplemental insurance and life coverage
  • Optional Pet Insurance
  • Those enrolled in our medical plan get free enrollment in our Wellness Program and Employee Assistance Program.

Why Liaison

We know that you want more than just a job – you want a career with an employer who values you. That’s why we invest so much in our employees with robust benefits, professional development, mentoring, support, stability, and a strong sense of community. It may sound clichéd, but we care about our employees. Seriously.

"Liaison does a great job of creating a community and making you feel part of a team... I definitely recommend working for Liaison"

- from Glassdoor

Employee Benefits

  • Employer paid health insurance (medical and dental)
  • Paid time off (vacation, sick, holiday)
  • Wellness and Employee Assistance Programs
  • 401(k) Retirement plan with matching and financial planning

More Benefits

Check Us Out

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Candidate FAQ

"My experience with Liaison has been overwhelmingly positive!"

— from Glassdoor

What We Believe

Since 1991, we’ve worked hard to treat people fairly and do right by our employees, our clients, and our community. We’re filled with a near-obsessive desire to be of service to others and we think it shows in the relationships we’ve cultivated over the years. If you take pride in your work, have a good sense of humor, and enjoy helping other people, then Liaison might be just right for you. Join us!

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