Social Media Specialist, Gaming Hardware Community Manager

Job Number: 101518

Social Media Specialist, Gaming Hardware Community Manager

Job Number: 101518    Updated on: 7/22/2020

Overview: Manage online communities and support the brand voice for a major global player in PC gaming hardware.

Location: Southwest Austin

Compensation: based on 3-5 years of experience

Hours/Duration: Full-time (roughly 40 hr/wk) ongoing employee with some remote but must be located in the greater Austin, Texas area

Liaison Creative + Marketing has a career opportunity for a PC Hardware and Gaming-savvy Community Manager / Social Media Specialist to join our high-tech client's global marketing team in Southwest Austin, Texas. As a Social Community Specialist on a growing team of social media marketing professionals, you will be involved in marketing and community development strategies and tactics, including managing the advocate program, engaging the user community at industry events, in forums and social channels, creating community content, and developing reports for project stakeholders. The ideal candidate should have a thorough understanding of today's social platforms, have a passion for PC and console gaming, basic PC hardware skills, and experience creating reports for management, leadership, or stakeholders.

  • Moderate, create content, and engage the community on social networks such as Twitch, Facebook, Twitter, Reddit, YouTube, LinkedIn, etc, forums, and Community Website
  • Support the client's Community by answering questions on social networks such as Twitch, Discord, Facebook, Twitter, Reddit, YouTube, LinkedIn, etc, forums and at industry events
  • Review recurring content for accuracy, relevancy, and appropriate timing based on product updates, current events, and the pulse of the community
  • Create innovative community development strategies and tactics by collaborating with Marketing, Sales and Public Relations teams
  • Develop a relationship with members of the Community while building an identity. Assess the Community's pulse, understand its needs, concerns and communicate to internal teams
  • Report and flag essential community feedback and trending customer issues in real-time for the relevant internal stakeholders
  • Assist with recurring reporting on community feedback and campaign performance including recommended actions
  • Leverage key members of various hardware and gaming communities to help evangelize the client's brand both online and off

How to be a top candidate for this job:

  • Please list your current GPU and CPU in the first line of the "How does this opportunity fit you?" section of the application. There's no wrong answer, we just need to know that you care about these things!
  • Be sure to include links to all professionally-relevant social media profiles in your application
  • Your resume shows 3 to 5 years of experience in community management or social media marketing role, managing a social or marketing campaign and interacting with an audience on a large scale
  • Experience in the hardware technology or video games industry is a major plus
  • Demonstrated track record executing short and long-term marketing or community management plans, and the ability to work effectively with senior management and partners
  • Experience in customer support and/or moderation in the online space including Reddit, Email, Facebook, Twitter, forums, social platforms, etc.
  • Experience in developing written reports to key stakeholders, company leadership, or executive management
  • Bachelor Degree or equivalent in Marketing, Public Relations or Communications
  • If you are applying from outside of central Texas, be sure to include your date specific unconditional relocation details as the first line of the "How does this opportunity fit you?" section of the application

Skills:

  • Ability to have an intelligent conversation about PC Hardware and gaming as a Social Community Specialist
  • Strong skill with Reddit as a power-user or moderator and in tune with the intricacies of the website/culture versus other social platforms
  • Familiar with Discord and a passion for gaming and building PCs
  • Strong understanding of social networks, its media, and trends; especially Reddit, Facebook, Twitter, and Twitch
  • Proficient with MS Office
  • Proficient with basic image editing in Adobe Photoshop or equivalent applications

Benefits:

  • Full employee benefits package includes 100% Liaison-paid medical and dental insurance
  • Paid vacation/sick and holiday leave
  • 401k program with company matching
  • Short- and long-term disability insurance
  • Paid group term life insurance
  • Optional supplemental insurance and life coverage
  • Optional Pet Insurance
  • Those enrolled in our medical plan get free enrollment in our Wellness Program and Employee Assistance Program

Why Liaison

We know that you want more than just a job – you want a career with an employer who values you. That’s why we invest so much in our employees with robust benefits, professional development, mentoring, support, stability, and a strong sense of community. It may sound clichéd, but we care about our employees. Seriously.

"Liaison does a great job of creating a community and making you feel part of a team... I definitely recommend working for Liaison"

- from Glassdoor

Employee Benefits

  • Employer paid health insurance (medical and dental)
  • Paid time off (vacation, sick, holiday)
  • Wellness and Employee Assistance Programs
  • 401(k) Retirement plan with matching and financial planning

More Benefits

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"My experience with Liaison has been overwhelmingly positive!"

— from Glassdoor

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Since 1991, we’ve worked hard to treat people fairly and do right by our employees, our clients, and our community. We’re filled with a near-obsessive desire to be of service to others and we think it shows in the relationships we’ve cultivated over the years. If you take pride in your work, have a good sense of humor, and enjoy helping other people, then Liaison might be just right for you. Join us!

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